In closing, artificial intelligence is not the enemy of the travel industry. Travel agents within the industry need to embrace technology as its friend and helper. By using advanced tech solutions like Travelport Mobile Agent, travel agents will have more time to focus on the human component of travel and ensure the personal touch on every trip that AI lacks.
From recommendation to forecasting, to personalized assistance, AI has seen varied applications in the travel industry and its ancillaries. The travel brands are extensively using AI technologies like ML and NLP to boost customer experience. The use of technology also comes handy in keeping the travelers abreast with updates in their travel schedule, improving their travel experience. AIM lists down few uses cases where artificial intelligence has been used in the travel industry.
Between finding an affordable flight, booking a hotel, and figuring out transportation, traveling often turns out to be more of a headache than expected. However, artificial intelligence ( AI ) has the potential to make business travel much easier. As of right now, businesses are already feeling the incredible impact of AI in daily operations. From improving security, to making analytics cheaper, to updating hiring processes, and more, AI has slowly embedded itself in many organizations.
Artificial intelligence is improving all the time, making it more reliable and more attractive as a business solution. In particular, businesses in the travel industry are taking advantage of AI in order to perform a variety of administrative and customer service tasks. Here, you will learn the uses and benefits of artificial intelligence, and explain how it is changing the way travel companies operate.
Not unlike personal travel assistants and intelligent disruption management, airlines can utilize the power of artificial intelligence to streamline the customer support process. Especially now, when almost half of all consumers agree that the speed of response to an inquiry is the most important component of successful customer service. Combining virtual assistants with human ones, not only can help you grow your brand loyalty, but also optimize your business performance. Moreover, offering a free bonus for any inconvenience caused is an even better way to retain your customers.
Apart from general inquiries, more airports and travel services will start to see automated tasks being taken over by bots... even in their physical form. Over and above using applications of artificial intelligence to improve the customer experience at the airport, there are various ways in which booking companies can improve their user experience. One of the main ones is to reduce the funnel time spent booking and planning a trip.
There are so many prices and restrictions when making a travel purchase, and customers feel helpless in most cases. We are seeing that because of these reasons, many customers are switching back to travel agents. Offline travel agents, with the help of the latest technologies, can do a better job of providing higher levels of customer satisfaction.
An online platform for hosting events and a food retailer offer interesting and personally hosted local experiences, including food. Different technology companies and platforms allow users to initiate purchases directly from search results. Online travel agencies are examples of collaboration between virtual assistants, payment technologies and social media platforms. Top hospitality companies use chatbots to customize experiences for their guests within their facilities.
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