Learn how to improve your customer experience by integrating WhatsApp Business messaging into your communication platform. If properly used, WhatsApp messaging can take your company's communication to a new level of commitment: private, real - time B2C conversations in the world's preferred messaging application.
WhatsApp solves such problems by being the first application to provide high quality, reliable bi - directional messages worldwide. And while WhatsApp serves as a great channel for notifications, such as delivery warnings, purchasing confirmations and customer service, it also allows for a more direct way to engage customers and conduct bi - directional conversations, which usually take place in a physical store or telephone. WhatsApp Business is an Android app that is free to download and built for the owner of small businesses. WhatsApp's corporate API enables medium and large companies to communicate with customers through the self - hosted version and technical interface of WhatsApp, while enjoying full data ownership.
Companies pay a monthly fee for the use of WhatsApp api’s in the Flexperto communications Cloud. Customers must share their mobile phone number with the company so that they can reach them via WhatsApp.
Innovative customer communication and support in the form of individual conversations through WhatsApp and other messengers. Send text or media files directly to your subscribers via WhatsApp and other messaging services. Send newsletters centrally to your customer interface, at the same time for WhatsApp, Facebook Messenger, Telegram and more at no additional cost. WhatsApp still does not support advertising, but it creates more opportunities in the world of courier customer service. Verified accounts, fast responses, predefined responses, automated and welcome messages, Business information such as opening hours and contact information, and labels for different types of customers, all of which were the first Business tools of WhatsApp.
WhatsApp's Business API is a win - win situation for all stakeholders: more customer service, Business opportunities and a sustainable and first - class revenue model for WhatsApp. Since WhatsApp is today an important channel for information and communication, in January 2017 we began to provide investors with news and analysis of WhatsApp's equity and asset generation, as the leading provider of financial products.
WhatsApp is a Marketing and communication platform for customers: from Newsletter Marketing to WhatsApp customer service. WhatsApp is used daily by both young and old alike - it is an essential part of everyday life, so that people can easily use WhatsApp to try out new services.
Apple's approach to Business messaging partners is simple: it works with contact center providers and enables them to work with enterprise Chat APIs in a controlled manner, allowing Apple to review the integration and user experience. WhatsApp enables cpa vendors to work with the APIs for business messages and determine their limitations. If you offer international WhatsApp support, you may want to consider different local numbers depending on the type of business.
Although your WhatsApp number is supposed to be used only for WhatsApp support, there is always a strange customer who decides to call you. If your business needs only one person to answer customer questions via WhatsApp, a smartphone or WhatsApp Web is likely to do the trick (at least at the beginning).
However, if your WhatsApp team needs to be larger, the operation of your phone and WhatsApp Web will quickly become a problem. Customer service through WhatsApp can be risky, especially because WhatsApp does not support the official API. For example, you can send an email to your customer base to inform them about the new support channel, develop a marketing campaign to position your WhatsApp service as a competitive advantage, use posters and leaflets around your physical locations, etc.
Similar to Facebook Messenger's reference codes, you can create a link that allows people to send messages to your Business Account with WhatsApp. To do this, type in WhatsApp Business App Settings, go to the company Settings and shorten the Link. Once you have entered your WhatsApp Business Account number, Facebook sends you a check through WhatsApp. Thousands of people and businesses are already using their WhatsApp personal accounts for businesses.
If you have already installed WhatsApp on your phone, you have the option of transferring media and messages to your new Business Account at WhatsApp.
NOTE: Contacting people that have not given you consent to do so, is against the terms and conditions of this platform; even though, it is technically allowed. It is mandatory to obtain active opt-in consent from your users before sending them any form of messaging. We strongly advise against sending users unsolicited messages and spam. Doing so violates our terms and conditions.