Deployment Solutions for Chatbots
The never-ending debate of on-premise vs cloud deployment for Chatbots has been going on for a while. While some claim that the cloud has innumerable benefits, most believe that the cloud is nothing but a fancy word for someone else's computer. When data matters, there is always a choice of picking from a wide range of outreach solutions that are deployable on-premise.
Chatbots have been declared the future of marketing and businesses are continually embracing them for various reasons. Right from answering queries to helping consumers make informed purchase decisions, Chatbots have become an all-time hit with brands and businesses. According to a Gartner report, it has been predicted that by 2020, 85% of customer engagements will be handled without a human agent.
In an attempt to improve business process efficiency, businesses are getting powerful enterprise chatbots built on robust platforms and deploying them across channels. While designing intelligent chatbots with the help of data and conversational logic is an important task, the real dubiety arises when picking between on-premise deployment and cloud deployment solutions. While the transition from on-premise to the cloud has been deemed a mandate, on-premise can actually be a better choice for your business.
3 Reasons To Choose On-Premise Deployment
1.Better Data Control & Security
Chatbots have a hold on data that is extremely valuable. Right from your customer's contact details to highly sensitive data like account details, transactional details and more sit with the Chatbot. Leaving all this valuable data on the cloud is risky and leaves you in little control of how you protect that data from cloud providers who have more control over the servers and security. On-premise solutions guarantee you have a strong hold on all this data and at no extra costs.
2.Cost Efficiency
Cloud deployment comes with additional costs; on-going subscriptions, cloud support services and more outdo the cost a business will incur with an on-premise chatbot solution. When choosing on-premise solutions, the direct costs are eliminated, leaving only ongoing costs like IT maintenance.
3.Flexible
On-premise chatbot solutions ensure maximum flexibility with the power of customization and minimal dependency on external vendors. Businesses using tailored applications do not have to worry about integration since on-premise solutions offer customization options for working apps into already existing workflows.
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