However, offering customer support via WhatsApp may not be a good option for all types of businesses. Kritika from cloud telephony company, MyOperator warns that responding to every message on WhatsApp may not be practical for companies that get hundreds of customer calls everyday. So, choose WhatsApp as a customer support tool only if you have lesser number of customer requests.
If you have more customers whom you can't reply on phone at once then FlockSend have a best product called FlockCenter by using that you can reply to all your customers on web panel.All you need to do is install WhatsApp with your business number and share chat link with customers or on website. As customer enter his/her queries, you will directly get that on web panel. Where customer support agent can directly reply to them.
For instance : the brand Rarepink has a Whatsapp number managed by its customer service managers who are available at all times to engage with customers. Busy business people find it easy to engage with this person on whatsapp, exchanging pictures of products they are interested in, asking questions and even agreeing payment and delivery terms. The brand has been selling a significant proportion of its online sales via Whatsapp after it started sharing its number with customers.
We write a lot about the best WhatsApp marketing campaigns and how to replicate them, but in our own experience interacting with businesses, we know best marketing is excellent customers service. The way small businesses are using WhatsApp in Brazil is the perfect story to illustrate this concept. With the meager cost of using WhatsApp on your phone compared to a website on your computer, Brazil is quickly becoming the perfect poster child for the messaging app customer funnel.
Marketing with WhatsApp can be an effective way to connect with your potential customers and promote your business. Facebook allows you to connect with your potential audience, and WhatsApp takes this connection to a next level. WhatsApp provides various features, which can be used effectively for promoting small businesses.
Whatsapp is a messaging application where people reach out to families and friends. The first strategy to using Whatsapp for promoting your business is to customise and create an appealing brand persona. Since you are intending to use WhatsApp as is a tool to reach out to customers, your customers must be able to identify your brand quickly.
As marketers, we like to engage in platforms where our customers are active and we can stand out.5 In early 2016, Whatsapp announced they will be testing tools to help business and organizations communicate with users. You just have to be creative in order to leverage WhatsApp as a business tool.
Still in its early days, WhatsApp promises to deliver a secure and spam free environment for users interacting with businesses. It gives its users the ability to choose businesses and the exact type of communication they want to subscribe to. WhatsApp has a clear advantage as it gets to learn from the mistakes and efforts of other platforms and it will be interesting to see if WhatsApp can become the WeChat to the rest of the world.
Note: Contacting people that have not given you consent to do so, is against the terms and conditions of this platform; even though, it is technically allowed. It is mandatory to obtain active opt-in consent from your users before sending them any form of messaging. We strongly advise against sending users unsolicited messages and spam. Doing so violates our terms and conditions.