Hours of wait time on a toll-free number and having a voice address your concerns while multiple other voices in the distance talk over the phone. That is exactly the picture that would come to one's mind when imagining a call centre. This can easily be passed off as a thing of the past because now, your WhatsApp number can connect to an entire call centre in a matter of moments.
Business-consumer relationships have evolved drastically in the past years. Consumers prefer on-the-spot solutions for concerns and are willing to go the extra mile to receive instantaneous solutions. For a business to win over consumers and retain them, instant solutions need to be deployed to answer queries, solve issues and address concerns. What if we said that an entire Call Centre can be connected to your WhatsApp for instantaneous customer solutions?
A powerful call centre software for your business is all it takes to harness the immense potential of WhatsApp as a customer servicing tool. With FlockCentre, you can efficiently manage your customer service centre and also monitor each and every query for future reference.
Here’s how you can efficiently manage your inbound customer queries in 5 easy steps
Step 1: Install WhatsApp on your device
Step 2: Download Aiyo, an analytical app that records data shared by customers
Step 3: Download the FlockPush app on your device and log in with same web panel login to push messages and reply to customer queries
Step 4: To manage, create and delete agents, login to the user panel with the same login details
Step 5: The agent login can be provided to the customer support team
Customer messages that arrive at the first step are directed to the agent panel. The agent can then directly reply from the web panel instead of manually replying to each customer over mobile.
In case of multiple (more than one) agents, a Round Robin mechanism will be followed. Customer #1 will be assigned to Agent #1, Customer #2 will be assigned to Agent #2, and so on. FlockPush will help push your messages and Aiyo will record all conversations.
Get FlockCentre for your business today
Note: Contacting people that have not given you consent to do so, is against the terms and conditions of this platform; even though, it is technically allowed. It is mandatory to obtain active opt-in consent from your users before sending them any form of messaging. We strongly advise against sending users unsolicited messages and spam. Doing so violates our terms and conditions.